How long does shipping take?

We aim to get all orders placed before 12pm dispatched the same day (Monday-Friday) excluding weekends Bank holidays & Christmas holidays.

In the unlikely event that a buyer has not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Royal mail services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.

The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.

Note: No international shipping.

Shipping to the UK mainland only.

We do not deliver to Scottish Highlands & Northern Ireland .

How do I know if my order has been confirmed?

You will receive an email confirmation of your order.

Can I return my order?

To open a return, please use our returns email address.

returns@rootedmind.co 

Please make sure to include the order number in all correspondence regarding returns.

If you have received items that were damaged in transit, please get in contact with us as soon as possible. We will advise you of the next steps. The goods may be eligible for replacement or refund.

Errors and shortages must be notified within 2 days of receipt.

In the event that you received a faulty item, you must notify us within 7 days of the goods being received. If you inform us of the faults after the 7 day period, then we are unable to accept returns.

Prior to contacting us regarding a faulty or damaged product, please send as much information as possible including pictures where applicable. This will help us to get the situation resolved as quickly as possible.

If a customer changes their mind and wishes to return the item, please inform us within 7 days of the goods being received. In this instance, we can only accept returns if the items are in brand new and unused condition. The buyer will be liable for return costs.

If the returned product is not in the condition in which it was posted, then we reserve the right to refuse the return, or to issue a partial refund after assessing the items for damages.

Damaged and faulty items must be returned to us for inspection.  However we are unable to cover return costs for accidental orders or buyers having changed their mind.

You will be responsible for any damages caused to the items in return transit by inappropriate packaging

We will do our utmost to be fair in all instances, and to help you resolve any problems that you may experience. Our main goal above anything else is complete end customer satisfaction.

Please note: We do not allow customers to return the products prior to delivery. 

They will be unable to return the goods back to the driver/courier upon arrival, as this may lead to a lengthy returns process, and there is no guarantee that the returned goods will reach us. 

If the buyer changes their mind regarding the product, please wait until the order has been received and use the returns process as described above.